Privacy Policy

At Dewey's Pizza, we are deeply committed to protecting the privacy and personal information of every individual who interacts with our website, places an order, or engages with our services. This Privacy Policy explains in detail how we collect, use, store, share, and protect your personal information when you visit pizzadeweys.rest or otherwise engage with us. Please read this document carefully to understand our practices and your rights under applicable United States privacy laws.

By using our website, placing an order online, signing up for our newsletter, or otherwise interacting with Dewey's Pizza, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

1. About Us

Dewey's Pizza operates the website pizzadeweys.rest and provides food and dining services to customers throughout the United States. We are the data controller responsible for your personal information collected through our website and related services.

For all privacy-related inquiries, you may contact us directly at the email address listed above. We are committed to responding to all privacy-related questions and concerns in a timely and transparent manner.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information collected through:

• Our website at pizzadeweys.rest
• Online ordering systems and platforms linked to our website
• Email communications sent to or received from our team
• Loyalty programs, promotional campaigns, or sweepstakes we operate
• Customer service interactions, whether via phone, email, or online chat
• Any other means through which you voluntarily provide us with personal information

This policy does not apply to third-party websites, applications, or services that may be linked from our website. We encourage you to review the privacy policies of any third-party sites you visit, as we have no control over their data practices.

3. Information We Collect

We collect various categories of information in order to provide you with a seamless and enjoyable experience when ordering food, browsing our menu, or engaging with our brand. The types of information we collect are described below.

3.1 Personal Information You Provide Directly

When you interact with Dewey's Pizza, you may voluntarily provide us with personal information, including but not limited to:

• Identity Information: Full name, username, or similar identifiers
• Contact Information: Email address, mailing address, and phone number
• Account Credentials: Password and login information if you create an account on our website
• Order Information: Details of food orders you place, including items ordered, delivery address, and special instructions
• Payment Information: Credit or debit card details, billing address, and transaction history (note: full payment card numbers are processed by our third-party payment processor and are not stored directly by Dewey's Pizza)
• Communication Data: Messages, feedback, complaints, or inquiries you submit through contact forms, email, or customer support channels
• Marketing Preferences: Your preferences for receiving marketing communications from us

3.2 Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies, web beacons, pixels, and similar tracking technologies. This includes:

• Device Information: IP address, browser type and version, operating system, device identifiers, and screen resolution
• Usage Data: Pages visited, time spent on each page, links clicked, referring URLs, and navigation paths through our website
• Location Data: General geographic location inferred from your IP address (city or region level); precise geolocation data only if you grant explicit permission
• Cookie Data: Information stored in cookies and similar technologies, including session identifiers, preferences, and behavioral data (see Section 9 for full cookie details)
• Log Data: Server logs that record requests made to our servers, including timestamps and error reports

3.3 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Delivery Partners: Third-party food delivery platforms that facilitate order fulfillment on our behalf
• Analytics Providers: Services such as Google Analytics that provide aggregated data about user behavior on our website
• Payment Processors: Limited transactional data from payment service providers to confirm successful transactions
• Social Media Platforms: If you interact with us on social media platforms or use social login features, we may receive your public profile information
• Marketing Partners: Data from advertising networks to help us measure the effectiveness of our marketing campaigns

3.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, health or medical information, racial or ethnic origin, religious beliefs, sexual orientation, or biometric data. Please do not submit such information to us through any channel. If you believe we have inadvertently received such information, please contact us immediately at [email protected].

4. How We Use Your Information

Dewey's Pizza uses the personal information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

4.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including coordinating delivery or pickup
• Create and manage your customer account
• Send order confirmations, receipts, and status updates
• Respond to your customer service inquiries and resolve complaints
• Facilitate payment processing through our authorized payment processors

4.2 Website Operation and Improvement

• Monitor and analyze website performance, traffic, and user behavior
• Identify and fix technical bugs, errors, and security vulnerabilities
• Improve the functionality, layout, and content of our website and digital menu
• Personalize your experience on our website, including showing relevant menu items and promotions

4.3 Marketing and Promotional Communications

• Send you marketing emails, promotional offers, and newsletters if you have opted in to receive them
• Administer loyalty programs, contests, sweepstakes, and promotional campaigns
• Deliver targeted advertisements on our website and on third-party advertising platforms based on your browsing behavior and preferences
• Measure the effectiveness of our marketing campaigns and optimize advertising spend

4.4 Legal Compliance and Safety

• Comply with applicable federal and state laws and regulations, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) where applicable
• Respond to lawful requests from law enforcement, government authorities, or court orders
• Enforce our Terms of Service and other legal agreements
• Detect, investigate, and prevent fraudulent transactions, abuse, security breaches, and other harmful activities
• Protect the rights, property, and safety of Dewey's Pizza, our customers, and the public

4.5 Business Operations

• Conduct internal research, analytics, and business intelligence to improve our food offerings and customer experience
• Evaluate and improve our supply chain, ingredient sourcing, and menu development
• Support business transactions such as mergers, acquisitions, or asset sales (see Section 6 for details)

5. Legal Basis for Processing

As a business operating in the United States, Dewey's Pizza processes personal information on the following legal grounds, in accordance with applicable federal and state law, including the Federal Trade Commission Act (FTC Act) and state-specific consumer privacy statutes:

• Contractual Necessity: Processing is necessary to fulfill your food orders and perform our obligations under any agreement with you
• Legitimate Business Interests: Processing necessary to operate, maintain, and improve our business, including fraud prevention and website analytics
• Legal Obligation: Processing required to comply with applicable federal and state laws and respond to lawful governmental requests
• Consent: Where you have given us express consent, such as opting in to receive marketing communications or allowing certain cookies

6. How We Share Your Information

Dewey's Pizza does not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

6.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business. These providers may have access to your personal information only to the extent necessary to perform their services and are contractually obligated to protect your data. Our service providers include:

• Payment Processors: To securely process credit and debit card transactions
• Delivery Platforms: Third-party delivery services that fulfill your food orders
• Cloud Hosting Providers: Companies that host our website, databases, and infrastructure
• Email Marketing Platforms: Services used to send promotional emails and newsletters
• Analytics Providers: Tools such as Google Analytics that help us understand how users interact with our website
• Customer Support Tools: Platforms used to manage customer service communications
• Advertising Networks: Digital advertising platforms used to serve targeted advertisements

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a subpoena, court order, legal process, or other governmental request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Dewey's Pizza, our customers, or others
• Investigate potential fraud, security incidents, or illegal activity

6.3 Business Transfers

In the event that Dewey's Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

6.4 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, or marketing purposes. This type of data sharing does not constitute a disclosure of personal information.

6.5 With Your Consent

We may share your personal information with any other third party when you have given us your explicit prior consent to do so.

7. Data Security

Dewey's Pizza takes the security of your personal information seriously. We implement a comprehensive range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology
• Access Controls: Access to personal information is restricted to authorized personnel on a need-to-know basis, and all employees with access are required to maintain strict confidentiality
• Secure Payment Processing: We use Payment Card Industry Data Security Standard (PCI-DSS) compliant payment processors to handle all payment card information
• Regular Security Assessments: We periodically conduct internal reviews of our data collection, storage, and processing practices to evaluate the adequacy of our security measures
• Incident Response: We maintain procedures for detecting, reporting, and responding to personal data breaches in accordance with applicable state data breach notification laws
• Vendor Management: We vet our third-party service providers for security practices and require them to maintain appropriate safeguards for any personal information they process on our behalf

8. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. Dewey's Pizza is committed to honoring these rights in compliance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as privacy statutes enacted in other states.

8.1 Rights Available to All Users

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, how it was collected, the purposes for which it is used, and whether it has been shared or sold
• Right to Access: You may request a copy of the personal information we hold about you in a portable, readable format
• Right to Correction: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it
• Right to Deletion: Subject to certain exceptions (such as legal compliance or fraud prevention), you may request that we delete your personal information from our records
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time by clicking the "Unsubscribe" link in any marketing email or by contacting us directly

8.2 Additional Rights for California Residents

If you are a California resident, you have the following additional rights under the CCPA/CPRA:

• Right to Opt-Out of Sale or Sharing: You have the right to direct us not to sell or share your personal information with third parties. While we do not sell personal information for monetary compensation, we will honor opt-out requests related to the sharing of data for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to that which is necessary to provide requested services
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive inferior service, different pricing, or any other form of adverse treatment as a result of exercising your privacy rights
• Authorized Agent: You may designate an authorized agent to submit privacy rights requests on your behalf, subject to our verification procedures

8.3 How to Exercise Your Rights

To exercise any of the privacy rights described above, please submit a verifiable request to us using one of the following methods:

• Email: [email protected]
• Website: pizzadeweys.rest

Your request must include sufficient information to allow us to verify your identity, such as your full name, email address, and, if applicable, your account details. We will respond to verified requests within 45 days as required by the CCPA/CPRA, with a possible extension of an additional 45 days in complex cases. We will notify you of any extension within the initial response period.

9. Cookie Policy Overview

Dewey's Pizza uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, and deliver relevant advertising. This section provides a summary of our cookie practices.

9.1 Types of Cookies We Use

9.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may impair your ability to use some features of our website, including the online ordering system. For detailed information about managing cookies, please refer to your browser's help documentation.

You may also opt out of Google Analytics data collection by using the Google Analytics Opt-out Browser Add-on. To opt out of interest-based advertising, you may visit the Network Advertising Initiative Opt-Out Page or the Digital Advertising Alliance Opt-Out Page.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our general data retention periods are as follows:

After the applicable retention period expires, we securely delete or anonymize your personal information in a manner that prevents unauthorized reconstruction or recovery.

11. Children's Privacy

Dewey's Pizza does not direct its services to children, and our website is not designed to attract or engage minors. We do not knowingly collect personal information from children under the age of 13, in compliance with the Children's Online Privacy Protection Act (COPPA), or from individuals under the age of 18 more broadly.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected]. Upon verification, we will promptly delete the relevant information from our records.

If we discover that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information from our systems in compliance with COPPA requirements.

12. International Data Transfers

Dewey's Pizza is a United States-based business, and your personal information is primarily collected, stored, and processed within the United States. However, some of our third-party service providers may be located in, or process data in, countries outside of the United States.

If your personal information is transferred internationally, we ensure that such transfers are conducted in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your information. These safeguards may include:

• Data processing agreements with service providers that include contractual data protection clauses
• Ensuring that receiving countries provide an adequate level of data protection
• Implementing additional technical and organizational security measures as appropriate

By using our website and services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

13. Third-Party Links and Services

Our website may contain links to third-party websites, including delivery platforms, social media channels, and partner businesses. These links are provided for your convenience only. We have no control over the content, privacy practices, or data handling of these third-party websites.

We encourage you to read the privacy policies of any third-party websites you visit through links on our site. Dewey's Pizza is not responsible for the privacy practices or content of any third-party websites.

Our website may also include social media plugins (such as Facebook, Instagram, or Twitter share buttons) that may allow those platforms to collect data about your visit to our website. Your interactions with these features are governed by the privacy policies of the respective social media companies.

14. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked across websites for behavioral advertising purposes. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT browser signals.

However, you may opt out of behavioral advertising by visiting the opt-out pages referenced in Section 9.2 of this Privacy Policy. California residents may also exercise their opt-out rights under the CCPA/CPRA as described in Section 8.2.

15. California Shine the Light Law

California Civil Code Section 1798.83, known as the "Shine the Light" law, permits California residents to request information about how businesses share their personal information with third parties for direct marketing purposes. California residents who wish to make such a request may contact us at [email protected] with the subject line "California Shine the Light Request." We will respond to verified requests within 30 days.

16. How to File a Privacy Complaint

If you believe that Dewey's Pizza has failed to handle your personal information in accordance with this Privacy Policy or applicable privacy law, we encourage you to contact us first so that we can attempt to resolve your concern directly.

To file a privacy complaint with Dewey's Pizza:

1. Send a detailed written complaint to [email protected]
2. Include your full name, contact details, and a clear description of your concern
3. We will acknowledge receipt of your complaint within 5 business days and provide a substantive response within 30 business days

16.1 Filing a Complaint with a Regulatory Authority

If you are a California resident and are not satisfied with our response to your privacy complaint, you have the right to file a complaint with the California Privacy Protection Agency (CPPA), the governmental body responsible for enforcing the CPRA:

You may also file a complaint with the Federal Trade Commission (FTC) regarding unfair or deceptive practices related to your personal information:

Residents of other states may contact their respective state attorney general's office or consumer protection agency to file a privacy-related complaint.

17. Updates to This Privacy Policy

Dewey's Pizza reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Where required by law or where we deem it appropriate, notify you by email

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your privacy concerns promptly and transparently.

When contacting us regarding a privacy matter, please include your full name, the email address associated with your account (if applicable), and a clear description of your inquiry or request. This will help us locate your records quickly and respond to you as efficiently as possible.